“Discover answers to the most frequently asked questions about our Costa Rica tours. Learn about booking, cancellations, payments, and what to expect on your adventure.”
FAQ
FAQ
01
You can book directly through our website by selecting your preferred tour and date. You can also contact us via WhatsApp or email if you need assistance.
02
Yes. All our guides speak English and Spanish fluently. Let us know if you require a guide in another language and we’ll do our best to accommodate.
03
Yes! Most of our tours are family-friendly and suitable for all ages. For specific tours, age or mobility recommendations will be noted in the description.
04
Yes, all of our guides are licensed and certified by the Costa Rican Tourism Institute (ICT), with extensive training and experience in nature, wildlife, and cultural interpretation.
05
We recommend wearing comfortable clothes and shoes, bringing sunscreen, insect repellent, a reusable water bottle, and a camera. For nature tours, binoculars are a great plus!
06
Transfers are not included by default but can be quoted separately. Let us know if you need transportation and we’ll gladly arrange it.
07
You can cancel or reschedule up to 48 hours before the tour for a full refund. For last-minute cancellations, fees may apply. Please check our full Cancellation Policy.
08
Tipping is not mandatory but always appreciated as a way to thank your guide for excellent service.
09
Absolutely! We can tailor a private tour based on your preferences, schedule, and group size. Contact us for a personalized experience.